Returns

Trouble finding the right fit? We want you to love your VAI, so exchanges are free and permitted within 30 days of receipt.  

Return the piece(s) you wish to exchange using our Returns Center. This will auto-generate a return label for you. We’ll process your exchange once we receive your original merchandise.

Need help to find the perfect style or size for you? Chat live with our fit experts, M-F 9am-5pm EST. 

Returns must be sent back within 30 days of receipt. They must be in their original condition and have all tags and hygienic liners intact. We suggest sending back in your eco-friendly VAI poly-mailer with a resealable tab. We maintain the right to refuse items that have been worn, washed, altered, damaged or shipped after the 30-day period. Returns are subject to a flat fee of $6, which will be deducted from your refund.

To make a return, have your order number handy and visit our hassle-free returns portal. You will receive an e-mail confirmation when your return is complete. Refunds take roughly 5 business days. For international returns, please contact hello@vaiswim.com.

Contact hello@vaiswim.com or chat live with all issues and inquiries. VAI does not assume responsibility to reimburse in the event that a return is lost or stolen. We maintain the right to refuse returns that do not meet the requirements outlined above.