WHERE IS VAI MANUFACTURED / DO YOU DELIVER WORLDWIDE?
VAI is manufactured in New York. We are proud to be made locally and in the United States. Yes, we deliver worldwide.
WHAT IS VAI'S RETURN POLICY?
We require returns within 14 days of receipt. All tags and hygenic liners must be fully intact at the time of return. We reserve the right to refuse returns that are worn, washed, damaged in any way or shipped after the 14-day period.
WHAT PAYMENT METHODS DOES VAI ACCEPT?
VAI accepts all major credit cards, PayPal, Google Pay and Apple Pay. It will take 1-2 business days for your order to be processed.
WHEN WILL I GET MY REFUND?
You will receive your refund roughly 5 business days after an order cancellation or after your returns package has been received by our logistics team.
WHAT IF MY PACKAGE IS LOST?
If your package is lost, please contact hello@vaiswim.com for assistance.
WHAT IS YOUR SUSTAINABLE MATERIAL MADE OUT OF?
Our material is made of recycled nylon (ECONYL). This is a soft, luxurious textile that's friendly to the planet.
DO YOU USE SUSTAINABLE PACKAGING?
All VAI packaging—from our merchandise tags to our poly mailers—is made from 100% recycled materials.
WHAT IS YOUR SUSTAINABLE MATERIAL MADE OUT OF?
Our material is made of recycled nylon (ECONYL). This is a soft, luxurious textile that's friendly to the planet.
DO YOU USE SUSTAINABLE PACKAGING?
All VAI packaging—from our merchandise tags to our poly mailers—is made from 100% recycled materials.