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VAI is manufactured in New York. We are proud to be made locally and in the United States. Yes, we deliver worldwide.   

Where is vai manufactured / do you deliver worldwide?

01

We require returns within 14 days of receipt. All tags and hygenic liners must be fully intact at the time of return. We reserve the right to refuse returns that are worn, washed, damaged in any way or shipped after the 14-day period. 

what is vai's return policy?

02

For returns or exchanges, please visit our returns page. You will find a hassle-free portal that will autogenerate a mailing label for your package. Please have your order number handy. Returns are subject to a flat fee of $6, which will be deducted from your refund. Exchanges are free of charge.

how do i return / exchange my item?

03

VAI accepts all major credit cards, PayPal, Google Pay and Apple Pay. It will take 1-2 business days for your order to be processed.  

what payment methods does vai accept?

04

Yes, you can cancel and make changes to an order you placed as long as it has not yet shipped. Please contact hello@vaiswim.com to assist you with this process.              

can i cancel / make changes to an order I just placed?

05

You will receive your refund roughly 5 business days after an order cancellation or after your returns package has been received by our logistics team.

when will i get my refund?

06

If your package is lost, please contact hello@vaiswim.com for assistance.

what if my package is lost?

07

Our material is made of recycled nylon (ECONYL). This is a soft, luxurious textile that's friendly to the planet.

What is your SUSTAINABLE material made out of?

08

All VAI packaging—from our merchandise tags to our poly mailers—is made from 100% recycled materials.

Do you use sustainable packaging?

09

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