VAI is manufactured in New York. We are proud to be made locally and in the United States. Yes, we deliver worldwide.
We require returns within 14 days of receipt. All tags and hygenic liners must be fully intact at the time of return. We reserve the right to refuse returns that are worn, washed, damaged in any way or shipped after the 14-day period.
For returns or exchanges, please visit our returns page. You will find a hassle-free portal that will autogenerate a mailing label for your package. Please have your order number handy. Returns are subject to a flat fee of $6, which will be deducted from your refund. Exchanges are free of charge.
VAI accepts all major credit cards, PayPal, Google Pay and Apple Pay. It will take 1-2 business days for your order to be processed.
Yes, you can cancel and make changes to an order you placed as long as it has not yet shipped. Please contact firstname.lastname@example.org to assist you with this process.
You will receive your refund roughly 5 business days after an order cancellation or after your returns package has been received by our logistics team.
If your package is lost, please contact email@example.com for assistance.
Our material is made of recycled nylon (ECONYL). This is a soft, luxurious textile that's friendly to the planet.
All VAI packaging—from our merchandise tags to our poly mailers—is made from 100% recycled materials.